Photo ID. Either a passport or driving license
The credit/debit card you used to purchase your item
A printed copy of your email receipt
We have every confidence that you will love your purchased item but if it is not quite right, you can return your item to us for a full refund.
You will have 30 days from the date that your item was dispatched to you, to return it to us.
For the avoidance of doubt, this 30 days money back guarantee does not apply to custom made goods purchased from us.
If you want to make a return, please contact us to let us know. We'll provide you with our delivery details.
HAPPINESS GUARANTEE EXCHANGES
We want you to be happy, so you can exchange your jewellery if you would prefer something different or have made an error with your order.
As a type of 'happiness guarantee' return, items to be exchanged should be returned to us within 30 days of delivery and it's important that items are returned to us in the same condition you received them.
There is usually an additional cost for postage for sending you an exchanged item.
All items purchased online and posted to your delivery address must be returned via post. Please note that, the return postage and packaging charges are non-refundable.
Due to the value of the items, we would strongly recommend that any orders or items returned to us are sent through recorded delivery postage with proof of postage required. We cannot be held responsible for any returns lost in the postal service.
Returned items must arrive back to us in pristine condition and in their original packaging, complete with any labelling, warranties, accessories or other documentation. The returned item(s) must also be unworn and undamaged. You must also include the original invoice/packing note inside the package, having clearly (marked in the returns section) your reason for sending the item back to us.
Refunds can only be issued to the same payment card used for the original purchase payment. There are no exceptions to this rule. All refunds are handled by our head office so please allow 10 working days from when your item arrives to us for the refund to appear in your bank.
We reserve the right to decline an exchange or refund for any item(s) returned in a different condition to the condition when sold to you.
If you would like to cancel your order, please notify us ASAP. We will try our utmost to cancel your order where possible before despatch. However if your order has already been despatched or has already arrived with you, you will need to follow our returns policy.